Customer Service

At Attics to Basements, we pride ourselves on customer service and support. There are literally dozens of things we do to help our customers. We list most of them here so you can get answers to your questions without having to call or visit a sale. Of course, if you have questions that aren't addressed here, please call us at +1 (469) 396-4696.

How Can I Tell the Price of an Item?

Price TagsWhile staging an estate sale, we evaluate each item and place a price tag on most. We want our customers to know the price of each and every items at our sales and this is the best way to do that.

There are a few exceptions to this for low-cost items like towels and linens which are a fixed price per item. In these cases, a price list is posted nearby.

How Can I Get Notified in Advance?

Estate Sale NotificationsIs there a way to get advance notification of your estate sales?

Yes. There are several ways we attempt to notify our customers and there are several things you can do to be sure you are notified of our upcoming estate sales.

Can You Deliver Items I Purchase?

Merchandise DeliveryUnfortunately, we do not offer a delivery service for items purchased at one of our estate sales.

Can I Buy Over the Phone?

Purchasing Over the PhoneWe accept credit-card payments over the phone. Once an item is paid for we set it aside for subsequent pick-up.

What Payment Methods are Accepted?

Accepted Payment WethodsWe accept cash and most credit/debit cards.

Do You Offer Discounts?

DiscountDiscounts are offered on all but the opening day of the estate sale. When the estate sale opens, prices are clearly marked on each item.

No discounts are offered on the opening day of the estate sale.

Will You Load Large Items Into my Car or Truck?

Loading Large ItemsIf I purchase a large piece of furniture, will you load it into my car or truck? Or, will I need to bring someone to help me?

Unfortunately, we cannot help load large items into your vehicle. You should plan on bringing additional people to help you with very large items.

Are Your Estate Sales Handicapped Accessible?

Handicapped AccessGenerally speaking, estate sales are not handicapped accessible.

Most estate sales occur in the home of the estate owner. And, as you are probably aware, most homes are not completely handicapped accessible.

When is the Best Time to Shop an Estate Sale?

Best Time to ShopEstate sales hosted by Attics to Basements typically run Thursday to Saturday. All items are available on Thursday when the sale opens, but the best deals can be made just before the sale closes on Saturday.

So, what is the best time to shop an estate sale?

Do You Hold Online Auctions?

Online AuctionsNo. We do not offer online auctions. All of our estate sales are held on-site at the client's house.

We do offer our customers the ability to browse the items via photos posted to our web site as well as other industry sites (,, and and call on the phone to purchase those items.

Are Children Allowed at the Estate Sale?

Are children allowed at the estate sale?Yes.

Children 10 and over are allowed into the estate sale. But, they must be accompanied by an adult at all times.

Are Facilities Available at the Estate Sale?

FacilitiesGenerally, no. Restroom facilities are not available at the estate sale.

Is there a Warranty on Items at the Estate Sale?

WarrantyNo. Unfortunately, there is no warranty of any kind on the items sold at our estate sales.

What kinds of items are available at an estate sale?

Things You Can Find at an Estate SaleJust about anything you can think of can be found at an estate sale. The range of items is almost unlimited. The items found at each estate sale depend on the personality of the owner as well as their interests and hobbies.

How Can I Tell if an Item is Sold?

When looking at the Attics to Basements web site, I would like to find out which items are sold.

Do you mark items sold on the web site or is there some place I can look?

Can I Return Something I Purchased?

Merchandise ReturnsUnfortunately not. All sales at our estate sales (and most other estate sales, as well) are final.

Do You Charge Sales Tax?

Sales TaxYes. We are required by law to charge Texas State sales tax.

Last Modified: 26-Sep-2020 14:16:47 — Last Rendered: 03-Dec-2021 06:19:30